Abu Dhabi Commercial Bank (ADCB) has launched its next-generation mobile banking application, harnessing state-of-the-art artificial intelligence (AI) to transform the digital banking experience. The app centers on a smart, AI-powered conversational virtual assistant and incorporates advanced machine learning and data capabilities to reshape customer interactions and simplify financial management.
The new application positions itself as an intelligent financial partner, facilitating quicker transactions and seamless access to a full suite of ADCB products and services. The enhanced user interface ensures a more intuitive and integrated banking experience, moving beyond traditional menus and forms. Customers now engage naturally with the app using voice or text commands—enabling them to check balances, transfer funds, manage cards, track financial goals, and explore ADCB’s product offerings.
The AI-powered assistant actively learns from each customer interaction, allowing the app to deliver a personalized experience that continually adapts to individual preferences and requirements. This is supported by an advanced security architecture, combining enhanced biometric authentication, AI-driven fraud detection, and real-time monitoring to ensure the security of every transaction.
Beyond traditional banking, the application introduces integrated investment capabilities, providing users with a comprehensive, unified view of their investment portfolio—covering both local and international markets. Customers can now execute instant transactions in U.S.-listed equities, exchange-traded funds (ETFs), and cryptocurrencies, with real-time access to global markets.
Mohammed Al Jayyash, Group Chief Operating Officer at ADCB, said:
“At ADCB, artificial intelligence is central to our digital transformation, positioning us to fundamentally reshape the customer experience while redefining how we operate. By expanding AI across our platforms, we are delivering seamless, personalised and more secure banking journeys, while enhancing efficiency and supporting customer experience excellence. This launch reflects our commitment to innovation and setting new standards for digital banking in the UAE.”
Pedro Cardoso, Chief Digital Officer at ADCB, said:
“The new application unlocks a new era in ADCB’s digital banking ecosystem. By positioning artificial intelligence at the core of the customer experience, the new, unrivalled mobile banking application enables the delivery of customer recommendations tailored to their daily banking activities, continuously aligning with their evolving needs, while also allowing seamless selection and activation of a comprehensive suite of products and services through digital channels, conveniently at any time.”
With this innovative rollout, ADCB continues to set new standards for digital banking, leveraging AI to deliver personalised, seamless, and secure experiences for every customer.
Team V.4-EM-UAE
